Purchase
Below are some of are common questions about orders
Can I buy directly from you?
Yes, you can place an order directly with us. Prefer to purchase through one of our authorized dealers? Find dealer locations here
Which payment methods do you accept?
We accept iDEAL, Bancontact, Mastercard, Visa, Cartes Bancaires, American Express and PayPal.
When will my order be shipped and delivered?
Orders placed before 3 PM are shipped the same day.
Orders placed after 3 PM or during the weekend are shipped the next working day.
Delivery times:
- Netherlands: Usually delivered the next day
- Belgium: In most cases, delivery takes between 1 and 3 working days
How do I return a product?
You can return your product within 30 days of purchase. Simply log in to your account and register your return request.
Once submitted, you’ll receive a return label via email. A fee of €4.95 will be deducted to cover return shipping costs.
Make sure the item is unused and in its original packaging to ensure a smooth return process.
I want to buy a product forbidden in my country (for example, thermal riflescope / front attachment)
We will behappy to offer to you an alternative model available in your country.
Do you sell your products to the military?
No, we do not supply the military because our products do not meet military standards and are intended only for civil purposes.
Warranty
Below are some common questions about our 3 year warranty
What warranty conditions apply to your products?
We guarantee our products are free from defects in materials and workmanship for a period of three years from the date of purchase.
The warranty period for rechargeable batteries (supplied with the device or bought separately) is one year.
If no purchase receipt is available, warranty starts from the manufacturing date plus six months. More information about the warranty is available here.
Can I send a device directly to you?
Yes, but only if you purchased the device directly from us. If you bought it elsewhere, please arrange service through the store where you made your purchase or one of our authorized dealers.
How do I register my repair?
Send an email to pulsar@technolyt.nl and include the following details:
- Device type
- Description of the issue
- Serial number
- Purchase date
- Order number
Once we receive your message, we’ll reply with shipping instructions and an estimated repair timeline.
Can I find out the cost of repair?
Repair costs can only be determined after a product is inspected.
Do your products have an international warranty?
No. Most of our products (such as digital and thermal riflescopes and front-end attachments) comply with export control regulations, therefore warranty is valid only in the country where a product was bought.
For how long do you offer repair service?
We provide repair service for the products on the market for five years from the date of sale or, if this date cannot be defined, from the date of production.
Product support
Below are some common questions about our products
My device will not connect to my phone.
Please see the connection guides:
· Please make sure you are using the latest Stream Vision version.
. Update the app if necessary.
. Please make sure you have turned on WiFi in your device.
. Please switch device's WiFi bandwidth to 2.4 GHz (instead of 5 GHz, if applicable).
. Please make sure you have turned on GPS (Location) on your mobile device.
. Turn off and on your Pulsar device and phone and try reconnecting.
. Please turn on "Flight mode" before establishing connection.
My image freezes from time to time. Is this a defect?
During the calibration process the image freezes on the screen - this is normal and not a defect. Default calibration mode is "Automatic" (the software decides when calibration is necessary) but you can change it to "Manual" mode in the "Main menu" > "Calibration mode" to calibrate the riflescope when you need to base on actual image quality. Please close the lens cover prior to manual calibration. We recommend using automatic mode all the time. Please read more about calibration in the user manual for your thermal device.
I can see a ghost image / residual artefact of the previous image. What is wrong?
You are using the manual calibration mode without closing the lens cover. Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.
I can hear a clicking sound during calibration. Can I turn it off?
No, a clicking sound is normal in the automatic and semiautomatic calibration modes. You may switch to the manual calibration mode to avoid the sound.
Remember to close the lens cover to make sure no ghost images appear on the display.
Why do I need to calibrate the image?
Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).
Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.
Accessories
Can I charge an IPS/APS battery when installed in the device?
Yes, it's possible. We suggest turning off the device before charging. Please note that charging via the supplied battery charger will enable much faster charging.
My battery does not last long.
Please note that battery operating times may be shorter if used at low and negative temperatures.
The LED on the charger is always red. Is this normal?
Probably the battery has a deep discharge. Keep the battery in the charger for a long time (up to several hours), remove and re-insert it. If the indicator starts blinking green, the battery is good; if it keeps lighting red it's defective. Do not use the battery!