No, direct purchase is not possible because we only sell through our official dealers. For prices and availability, please find your nearest dealer here

We will behappy to offer to you an alternative model available in your country.

No, we do not supply the military because our products do not meet military standards and are intended only for civil purposes.

We guarantee our products are free from defects in materials and workmanship for a period of three years from the date of purchase.

The warranty period for rechargeable batteries (supplied with the device or bought separately) is one year.

If no purchase receipt is available, warranty starts from the manufacturing date plus six months. More information about the warranty is available here.

No, all products should be returned to one of our official dealers. Direct return is not possible due to the export control limitations applicable to digital and thermal products.

Repair costs can only be determined after a product is inspected. Please contact your national distributor for cost information.

No. Most of our products (such as digital and thermal riflescopes and front-end attachments) comply with export control regulations, therefore warranty is valid only in the country where a product was bought.

We provide repair service for the products on the market for five years from the date of sale or, if this date cannot be defined, from the date of production.

Please see the connection guides: 

· Please make sure you are using the latest Stream Vision version.

. Update the app if necessary.

. Please make sure you have turned on WiFi in your device.

. Please switch device's WiFi bandwidth to 2.4 GHz (instead of 5 GHz, if applicable).

. Please make sure you have turned on GPS (Location) on your mobile device.

. Turn off and on your Pulsar device and phone and try reconnecting.

. Please turn on "Flight mode" before establishing connection.

During the calibration process the image freezes on the screen - this is normal and not a defect. Default calibration mode is "Automatic" (the software decides when calibration is necessary) but you can change it to "Manual" mode in the "Main menu" > "Calibration mode" to calibrate the riflescope when you need to base on actual image quality. Please close the lens cover prior to manual calibration. We recommend using automatic mode all the time. Please read more about calibration in the user manual for your thermal device.

You are using the manual calibration mode without closing the lens cover. Please make sure the lens cover is closed during calibration or switch to the automatic calibration mode if you do not want to close the cover.

No, a clicking sound is normal in the automatic and semiautomatic calibration modes. You may switch to the manual calibration mode to avoid the sound.

Remember to close the lens cover to make sure no ghost images appear on the display.

Calibration levels the background temperature of the microbolometer and eliminates image flaws (such as vertical stripes, ghost images of previous objects etc.).

Intervals between calibrations depend on operating time: the longer a thermal imager operates nonstop, the less frequently calibration is required.

Yes, it's possible. We suggest turning off the device before charging. Please note that charging via the supplied battery charger will enable much faster charging.

Please note that battery operating times may be shorter if used at low and negative temperatures.

Probably the battery has a deep discharge. Keep the battery in the charger for a long time (up to several hours), remove and re-insert it. If the indicator starts blinking green, the battery is good; if it keeps lighting red it's defective. Do not use the battery!